Emanuele Bicocchi is glad to offer a free repair or replacement service for any damage that may occur within 18 months from the date of purchase.
After the warranty period expires we can still offer a repair service (unless the item is out of production). A quotation will be defined case by case accordingly to the gravity of the damage.
The warranty does not cover products repaired by third parties such as non-authorized jewelers.
The warranty does not cover in any way the replacement of lost or stolen items.
To receive any further information on repairs and silver care, please contact us by:
- Email: [email protected]
- Phone: +39 055 0513472
- WhatsApp: +39 3397903621
Inquiries will be answered by the customer service team from Monday to Friday, from 10 am to 7 pm CET.