Shipping and returns

SHIPPING

Shipping is free for orders over EUR 150,00. Emanuele Bicocchi has chosen to partner with DHL Express for shipping and will make its best effort to ensure that the orders will be delivered in a period of time between 2-7 business days as of receipt of the customer’s payment. During summer/Christmas holidays and sale seasons shipping may be delayed. Gold plated and Diamond items will be delivered within 3-10 business days. 

Please note:

Customized-size products are not refundable

Size exchange can be accepted only once

Customers can return an item and request a refund within 14 days as of receipt of the order.

Customers can request a size exchange within 14 days as of receipt of the order.

We offer a warranty period of 18 months. During this period we can repair broken items free of charge. In this case the shipping costs and all consequent costs (e.g. Customs taxes and duties) will be the Customers' responsibility.

Our products are not available for the following countries:

IRAN, IRAQ, RUSSIA, UKRAINE, SUDAN, NORTH KOREA, SYRIA

For shipping to BRAZIL the Customs requires a tax ID number: for individuals the CPF and for businesses the CNPJ. 

In no case the customer should send the parcel back with standard mail service (Poste Italiane). 

- In case of returns our warehouse address is: EB JEWELS SRL Via Manzoni, 1 52021 Levane Fraz. Bucine (AR) - Italy

IN CASE OF RETURNS OUR WAREHOUSE ADDRESS IS: EB JEWELS SRL Via Manzoni, 1 52021 Levane Fraz. Bucine (AR) - Italy

If the Customer experiences any issue with their jewelry after the 14-day time period they should visit the ''warranty'' section in the footer or contact us directly via email at [email protected]