Shipping and returns

SHIPPING

 

Shipping is free for orders over EUR 150,00. Emanuele Bicocchi has chosen to partner with DHL Express for shipping and will make its best effort to ensure that the orders will be delivered in a period of time between 2 - 7 business days as of receipt of the customer’s payment. During summer/Christmas holidays and sale seasons shipping may be delayed. Gold plated and Diamond products will be delivered within 3 - 10 business days. 

Please note:

- Customized-size products are not refundable

- Size exchange can be accepted only once

Our products are not available for the following countries:

IRAN, IRAQ, RUSSIA, UKRAINE, SUDAN, NORTH KOREA, SYRIA

For shipping to BRAZIL the Customs requires a tax ID number: for individuals the CPF and for businesses the CNPJ. 

 

Customers will find DHL return labels directly in the package received and should proceed on their own to contact DHL to arrange collection at their address. 

IN CASE OF RETURNS THE DETAILS OF OUR ACCOUNT TO BE PROVIDED TO DHL ARE: 


ACCOUNT NAME: EB JEWELS SRL
IMPORT CODE: 956980041
THE RETURN ADDRESS IS: EB JEWELS SRL Via Manzoni, 1 52021 Levane Fraz. Bucine (AR) 

 

Affix one copy of the return label (that you received with your order) securely to the package and give the other one to the courier.

The return shipment is FREE when shipped using the courier provided by EMANUELE BICOCCHI. If the return package is shipped using a different courier than the one provided, all consequent costs will be the Customer’s responsibility.

In no case the customer should send the parcel back with standard mail service (Poste Italiane).