RETURN/EXCHANGE

Please note that returns must be requested within 14 days from the date of receipt of the order.

In order to correctly request a return, customers must log into their account, click on MY ORDERS, select the order or product they want to return, click on RETURN REQUEST, select the product or products for which they want to request the return and follow the procedure. The customer should specify whether the return request is for a refund or an exchange. 
For exchange requests jewelry must be returned in its original condition, undamaged and clearly unworn. 


Customers will find DHL return labels directly in the package received and should proceed on their own to contact DHL to arrange collection at their address.

IN CASE OF RETURNS THE DETAILS OF OUR ACCOUNT TO BE PROVIDED TO DHL ARE:

ACCOUNT NAME: EB JEWELS SRL
IMPORT CODE: 956980041

The return address is: 
EB JEWELS SRL
Via Manzoni, 1
52021 Levane Fraz. Bucine (AR)
Italy


Affix one copy of the return label (that you received with your order) securely to the package and give the other one to the courier.
The return shipment is FREE when shipped using the courier provided by EMANUELE BICOCCHI. If the return package is shipped using a different courier than the one provided, all consequent costs will be the Customer’s responsibility. In no case the customer should send the parcel back with standard mail service (Poste Italiane).

Returns will be accepted only in the original packaging, with any labels and accessories, in perfect condition for resale. They must not have been used, or damaged.

For further assistance please contact us by email at [email protected] or text our Whatsapp customer service at +39 339 7903621.