Shipping and returns

SHIPPING

Shipping is free for orders over €300,00. Delivery is made via our partner couriers (DHL, FedEx, GLS) within 1-7 business days. All shipping fees and customs duties are covered by us. During summer, Christmas, or sales periods, shipments may experience delays. For orders containing products with customized sizes or plated jewelry, shipping times typically range from 2 to 10 business days.

Please note:

• Products with customized sizes are non-refundable under any circumstances.
• Size exchanges are allowed only once per product.
• We do not ship to the following countries: Iran, Iraq, Russia, Ukraine, Sudan, North Korea, Syria, and Turkey.
• For shipments to Brazil, customs require a tax identification number: CPF for individuals and CNPJ for companies.

RETURNS

Return requests must be made within 14 days of receiving the order. Size exchanges are also possible within 14 days of receiving the order. Return shipping is free if the request is completed within the 14-day period. For exchange requests (size or product), jewelry must be returned in its original packaging, with all tags and accessories intact, undamaged, and unworn.

Return procedure:

• Registered users: log in to your account, select MY ORDERS, choose the relevant order, click on RETURN REQUEST, select the products to return, and follow the instructions.
• Guest users: access the HOW TO RETURN section in the footer, enter Order Number, Name, and Email Address, then proceed with the request specifying if it is for a refund or an exchange.

You will receive an email with the return labels from the selected courier. The package can be dropped off at the nearest drop-off point or, alternatively, you can contact the courier to arrange a pickup at your address.

Return address:

EB JEWELS SRL
Via Manzoni, 1
52021 Levane, fraz. Bucine (AR)
Italy

Please note: never send returns via standard mail service.

Any issues detected after 14 days from receipt can be handled through our warranty, available in the WARRANTY section in the footer. We offer an 18-month warranty during which we can repair damaged jewelry free of charge. For warranty repairs, shipping costs and any customs duties will be borne by the customer.

Please note: for orders over €2,000 (or $2,100 USD), return shipping costs and any additional charges are the customer’s responsibility.

For further information or assistance, please contact our Customer Service by Email at [email protected] or via WhatsApp at +39 339 790 3621.