Emanuele Bicocchi offers free repair or replacement for jewelry presenting conformity defects* identified within 24 months** from the date of purchase.

The warranty applies exclusively to jewelry purchased through authorized sales channels.

The warranty shall be void in the event of modifications, tampering, or repairs carried out by third parties, including unauthorized jewelers or workshops.

The warranty does not cover damage caused by normal wear and tear, accidental damage, improper use, lack of maintenance or incorrect maintenance, nor the loss or theft of the jewelry or any part of it.

To benefit from the warranty, an original and dated proof of purchase must be provided.

Emanuele Bicocchi reserves the right to assess the jewelry in order to verify that the condition of the product falls within the terms of the warranty before approving any repair or replacement.

Shipping costs, both for sending the product and for its return, are always borne by the customer.

For further information regarding warranty, repairs, and jewelry care, please contact our customer service team at the following:

Email: orders@emanuelebicocchi.it
Phone: +39 055 0513472
WhatsApp: +39 339 7903621
Wechat ID: emanuelebicocchi_

* Products made with materials, such as semi-precious stones or pearls, may present slight variations in color, shape, or surface due to their natural origin. Such characteristics are not to be considered defects.

** After this period, or in the event that the jewelry does not meet the conditions provided under our warranty, any repair or replacement service may be carried out at the customer’s expense, subject to a personalized quotation defined on a case-by-case basis according to the type and extent of the damage.