No, you do not need to create an account to place an order. You may proceed as a guest. However, you need to provide your email address.

We accept the following payment methods:

• Credit and debit cards: Visa, Mastercard, American Express, and other supported card networks available at checkout
• PayPal (including Pay in 3, where available)
• Alipay China
• WeChat Pay
• Apple Pay
• Alipay HK 
• Kakao Pay

To help you choose the correct size, a Size Guide is available on each product page, including international size conversions and measurements in centimeters. Our Customer Service team is always available to assist you in choosing the most suitable size.

It depends on the product. The title or description of each item always indicates whether the earrings are sold individually or as a pair.

We recommend consulting our dedicated jewelry care guide, by clicking here.

Emanuele Bicocchi jewelry is covered by warranty for any conformity defects identified within 24 months from the date of purchase.

The warranty does not cover damage caused by normal wear and tear, accidental damage, improper use, lack of maintenance or incorrect maintenance, nor the loss or theft of the jewelry or any part of it.

The warranty shall be void in the event of modifications, tampering, or repairs carried out by third parties, including unauthorized jewelers or workshops.

For further information, please click here.

Shipping is free on orders over €400 (Europe), $400 (USA, Canada, Asia, Africa and Oceania), ₩600,000 (South Korea), ¥3,000 (China), and £350 (UK).

For orders below the free shipping threshold, standard shipping rates vary depending on the destination:

• European Union: €12
• Switzerland: €15
• United States and Canada: $22
• United Kingdom: £10
• China: ¥120
• South Korea: ₩22,000
• Asia and other countries: $21

All orders are shipped DDP, meaning duties and customs charges are included. Any standard taxes or customs costs are therefore borne by the seller.

For shipments to China, please note that for orders exceeding 5,000 RMB, local customs authorities may require the intervention of a broker for customs clearance. Any broker-related costs are not covered by EB JEWELS and must be borne by the customer.

Deliveries are carried out during business hours, from Monday to Friday, through our courier partners. Unless otherwise delayed, orders are processed within 24–72 hours.

Estimated delivery times are:

- Europe: 1 to 4 business days
- Non-EU countries: 3 to 7 business days

Yes. Once your order has been shipped, you will receive an automatic email with the tracking number to follow your shipment.

Emanuele Bicocchi ships to almost all countries worldwide. However, we are currently unable to ship to the following destinations:

Russia, Sudan, North Korea, Syria.

You can change your shipping address only while your order is still being processed. Once the order has been completed and handed over to the courier, it will no longer be possible to change the delivery address.

To request a change of address, please contact us as soon as possible by Email or WhatsApp.

Customized or made-to-measure products cannot be refunded. However, it may be possible to request a size adjustment, where technically possible and subject to evaluation by our team.

Once the return has been received at our warehouse, the products will be inspected. If the return is approved, the refund will be processed according to the timeframes required by applicable law and depending on the payment method used.