These General Terms and Conditions govern the online sale and purchase of Emanuele Bicocchi jewellery, carried out through the website www.emanuelebicocchi.it and produced by EB Jewels S.r.l.

These General Terms and Conditions of Sale do not govern the supply of products by parties other than those indicated in ART. 2, which may be present on the aforementioned website through links, banners or other hyperlinks.

The parties to the sale and purchase contract are:

SELLER: EB Jewels S.r.l.

CUSTOMER: the natural person who, identified through registration on the website www.emanuelebicocchi.it or through guest checkout, for personal purposes and in any case not for professional purposes or in connection with the exercise of their professional activity, has submitted an order for Emanuele Bicocchi products.

By electronically submitting the purchase order, the customer unconditionally accepts and undertakes to comply, in their relationship with the seller, with the General Terms and Conditions and payment terms set out below, declaring that they have read and accepted all the information provided pursuant to the applicable laws, as referred to in ART. 20, and acknowledging that the seller shall not be bound by any different conditions unless previously agreed in writing.

The seller is entitled to update or amend these General Terms and Conditions of Sale at any time and without prior notice, including the provisions governing payment and warranty. However, any amendment shall become effective only after its publication on the website and shall not have retroactive effect, unless otherwise mandatorily provided by law and/or regulations.

These General Terms and Conditions of Sale must be reviewed online by customers visiting the website www.emanuelebicocchi.it before confirming their purchases. The submission of the order therefore implies full knowledge of these conditions and their complete acceptance.

The sale and purchase of Emanuele Bicocchi products is concluded upon the electronic submission of the purchase order by the customer.

The contract consists of and is documented by the final order and these General Terms and Conditions of Sale in force on the date the order is submitted.

Once the online purchase procedure has been completed, the customer undertakes and is required to keep, on paper or another durable medium, a copy of the documentation indicated above, as written confirmation of the contractual information received from the seller.

In order to purchase Emanuele Bicocchi products, the customer may choose to register on the website www.emanuelebicocchi.it in order to ensure maximum transparency and security of the transaction.

During registration, the customer will be asked to enter a UserID, or username, and a password, both of which are also required to make future purchases without having to register again.

The processing of the customer’s personal data is carried out in compliance with Article 13 of EU Regulation 2016/679, concerning the protection of natural persons with regard to the processing of personal data, known as the General Data Protection Regulation – GDPR.

For this purpose, it is specified that the customer’s personal data, for which the seller guarantees maximum confidentiality in compliance with the aforementioned legislation, will be processed, communicated and disclosed in Italy, also with the aid of electronic or automated means, directly and/or through third parties who will process the data using the same methods, for purposes connected with the purchase of the products advertised on the website www.emanuelebicocchi.it, for statistical purposes and, only where requested by the customer, for the sending of advertising material and commercial communications relating to products and services.

By completing the registration form and accepting the purchase conditions, the customer gives consent to the processing of their personal data for purposes connected with the management of the order. The use of data for commercial purposes is instead subject to the customer’s optional consent.

The customer is responsible for providing truthful, accurate, up-to-date and complete personal data, as requested on the website www.emanuelebicocchi.it; for managing such data and updating it promptly, so that its accuracy, currency and completeness are always ensured. The customer is also responsible for the security of the access password chosen by them.

The seller shall not be liable for any unauthorized use of the password.

For anything not expressly governed herein, reference is made to the Privacy Policy published on the website www.emanuelebicocchi.it, which the customer accepts upon registration of their personal data.

The products are offered for sale as described and at the price indicated on the website www.emanuelebicocchi.it.

The images and colours of the products offered for sale may, however, not correspond exactly to the actual products due to the internet browser and monitor used.

The products are made with selected materials and comply with the applicable Italian and European regulations on material safety, including the provisions of Regulation EC 1907/2006 – REACH applicable to products intended to come into contact with the skin.

Product prices may be subject to updates. The customer submitting the relevant purchase order is therefore required to check the final sale price in advance. In any case, once the order for the product has been placed, the price shall not be subject to any change.

The prices displayed on the website do not include transport or fulfilment costs, which are in any case indicated to the customer before the order is submitted and specified in the order confirmation email sent by the seller, as provided for in the following ART. 8.

Any promotional offers, discounts, gifts and related access conditions indicated on the aforementioned website are valid only if confirmed by the seller in the order receipt confirmation referred to in ART. 9.

Following registration or guest access, the customer may proceed to order the products of interest.

Once the product has been selected, the customer must indicate the chosen payment method from those proposed on the website www.emanuelebicocchi.it, as well as the shipping and billing details.

Orders placed by minors will not be accepted.

The seller accepts payment only through the systems listed on the website www.emanuelebicocchi.it when completing the order form.

Other payment methods are permitted only with the seller’s prior written consent.

In the case of payment by credit card or PayPal, the financial information will be transmitted through an encrypted protocol, without third parties being able to access it in any way.

At no time during the purchase procedure is the seller able to know the buyer’s credit card number, which is transmitted through a secure connection directly to the provider of the service chosen by the customer from those available and indicated by the seller.

Financial information will be used exclusively to complete the procedures relating to the purchase, to issue any refunds in the event of product returns or, where necessary, to prevent or report to the competent authorities any fraud committed on the website www.emanuelebicocchi.it.

The products ordered will be shipped only after effective confirmation of payment through one of the methods available and accepted on the website www.emanuelebicocchi.it.

Upon receipt of an order, the seller will automatically send, through the website www.emanuelebicocchi.it, a confirmation of receipt summarizing all the details of the order, in order to allow the customer to make any changes in the event of errors.

The order details shall be deemed correct and therefore definitively confirmed if no changes are received from the customer by email at order@emanuelebicocchi.it within 24 hours of the confirmation of receipt, thereby constituting the customer’s final order.

Following receipt of the final order, the seller will verify the actual availability of the product ordered. If the product is available, the customer will receive a confirmation communication and subsequently the shipping notification. If the seller is unable to fulfil the order, including due to temporary unavailability of the requested product, the seller will promptly inform the customer and in any case no later than 30 days from receipt of the order. In such case, any amount paid by the customer will be refunded.

Only with the customer’s consent may the seller fulfil the order by supplying a product different from that agreed, provided that it is of no lower value and quality.

The seller reserves the right to refuse the order, in addition to the cases provided for in ART. 8, also in the following cases:

• provision of untruthful, incomplete or incorrect personal data;
• previous breach, for any reason, towards the seller;
• registration in the list of protested parties;
• being subject to insolvency or bankruptcy proceedings;
• impossibility of verifying or confirming payment;
• suspected fraudulent or unauthorized activity;
• orders placed in violation of these General Terms and Conditions of Sale.

Upon verification of payment, the seller will process orders from Monday to Friday, from 10:00 AM to 4:30 PM.

Shipping is free on orders over €400 (Europe), $400 (USA, Canada, Asia, Africa and Oceania), ₩600,000 (South Korea), ¥3,000 (China), and £350 (UK).
For orders below this amount, shipping costs will be calculated according to the destination and the type of shipping selected by the customer at checkout.

Unless otherwise agreed in advance, the seller will ship exclusively to the delivery address indicated by the customer at the time of registration or purchase on the website www.emanuelebicocchi.it.

Delivery will be carried out through partner couriers selected by the seller.

The seller undertakes to ship the products ordered within approximately 2-6 business days from receipt of the order, except for any delays due to periods of high seasonality, holidays, customizations or other circumstances not directly attributable to the seller.

During summer and holiday periods, delivery times may experience indicative delays of 7 to 15 business days. 

For orders containing products with customized sizes or plated jewellery, shipping times are approximately 3-7 business days from confirmation of the final order.

All transport taxes and customs duties are borne by the seller, unless otherwise provided for in these conditions.

In the case of shipments to China, for orders exceeding RMB 5,000, Chinese customs may require the involvement of a broker. Any costs necessary for the broker’s intervention shall not be borne by the seller.

Any delays or failed deliveries attributable to the courier may not be attributed to the seller, nor may compensation be claimed for any resulting damages. The seller will collect any reports of delays or failed delivery through the dedicated customer service and will cooperate with the customer to protect their rights in accordance with the law.

We do not ship to the following countries: Russia, Ukraine, Sudan, North Korea, Syria.

Customers residing in these countries who still wish to purchase Emanuele Bicocchi jewellery may contact our authorized retailers.

For shipments to Brazil, customs require a tax identification number: CPF for private individuals and CNPJ for companies.

For further information, please contact orders@emanuelebicocchi.it.

Upon delivery, the customer is required to check the integrity of the packaging received and that the contents correspond to what was ordered.

Any reports in this regard must be received within 24 hours of receipt of the package, under penalty of forfeiture. If the packaging is damaged, opened, altered or shows clear signs of tampering, the customer must refuse delivery.

Once the shipment has been accepted, the customer may not raise any objection concerning the external characteristics of what has been delivered.

Upon delivery, the customer is required to check the integrity of the packaging and that the contents correspond to what was ordered. If the packaging is damaged, opened, altered or shows clear signs of tampering, the customer must refuse delivery or accept it with reservation, where permitted by the courier, promptly notifying the seller. Any product conformity defects must be reported to the seller promptly upon discovery, in accordance with the applicable legislation on the legal guarantee of conformity.

N.B. The particular finish of the jewellery is obtained through manual processes and galvanic treatments, giving each piece unique characteristics. Therefore, any non-uniform appearance between one piece and another shall not be considered a defect.

The customer may return the purchased product for any reason and obtain a refund, according to the procedures set out in these conditions.

The customer may exercise the right of withdrawal within 14 days of receiving the goods, by sending a written communication or by proceeding independently through the dedicated returns and exchanges section. For further information on returns or exchanges, please contact customer service at orders@emanuelebicocchi.it.

Personalized products or products made with customized sizes, both bracelets and rings, are not refundable under any circumstances.

In any case, returned products must be sent to the seller in a single shipment. The seller reserves the right not to accept products from the same order returned and shipped at different times.

The return must take place within 14 days from the date of receipt and may only be made if the product is intact in all its parts and unused.

In the event of an incorrect size or product purchase, the customer is entitled to one exchange only.

The customer is therefore invited to ensure the correct size before requesting an exchange, by consulting the size guides available on each product page.

Any requests for a second exchange will not be accepted, unless otherwise agreed with the seller. In such case, the related shipping costs and any customs charges shall be entirely borne by the customer.

The refund of the price paid for the purchase of the product does not include the shipping costs.

The customer is responsible for the product until it is returned to the seller. The risk of loss or damage during return transport remains borne by the customer.

If the customer returns products that are damaged or used, not returned within the above-mentioned deadline, not properly or completely packaged, or products in which certain parts are missing or damaged, such as components, elements, accessories, boxes or documentation, the seller reserves the right to refuse a full refund of the purchased goods.

In such case, the seller is entitled to deduct the relevant costs from the amount to be refunded, while the customer may retrieve, at their own expense, the products in the condition in which they were returned to the seller. Otherwise, the seller may retain the products, in addition to the amount already paid for their purchase.

In the event of exercise of the right of withdrawal, the seller will refund the customer all payments received, including any standard delivery costs incurred at the time of the order, without undue delay and in any case within 14 days from the day on which the seller was informed of the customer’s decision to withdraw from the contract, pursuant to Italian Legislative Decree 206/2005.

The seller may withhold the refund until the returned product has been received or until the customer has provided evidence of having shipped it back, whichever occurs first.

The refund will be made using the same payment method used by the customer for the initial transaction, unless otherwise agreed between the parties.

If there is no correspondence between the recipient of the product indicated in the order form and the person who made the payment for the purchase, the refund of the amounts paid, in the event of exercise of the right of withdrawal, shall in any case be made by the seller to the person who made the payment.

For orders exceeding €2,000 or USD 2,100, the direct costs of returning the product, such as any customs duties, additional charges or costs connected with the return of the goods, shall be entirely borne by the customer.

The right of return shall not apply if the customer returns products that are even partially damaged.

There shall be no right of return or refund for personalized products and customized sizes.

The legal guarantee of conformity is provided by the seller pursuant to Italian Legislative Decree 206/2005, the Consumer Code, and runs from the date of delivery of the product.

The seller is liable towards the customer for any lack of conformity existing at the time of delivery of the goods and which becomes apparent within two years from that time.

In order to benefit from the guarantee, the customer must provide proof of purchase by keeping the receipt, order confirmation or other suitable documentation certifying the purchase of the product.

The customer is invited to report any conformity defects to the seller promptly upon discovery, providing a description of the defect found and, where possible, photographic documentation useful for assessing the request.

If the product purchased on the website www.emanuelebicocchi.it presents a conformity defect, the customer may contact the seller by writing to orders@emanuelebicocchi.it, indicating the order number, a description of the defect found and attaching, where possible, photographic documentation useful for assessing the request.

The seller will examine the request and, if the conformity defect is confirmed, will restore the conformity of the product by repair or replacement, in accordance with the applicable legislation on the legal guarantee.

Repair or replacement will be carried out free of charge for the customer, within a reasonable period of time and without causing significant inconvenience to the customer, taking into account the nature of the product and the purpose for which it was purchased.

If repair or replacement is not possible, is excessively burdensome or is not carried out within a reasonable period of time, the customer may be entitled, in accordance with the applicable legislation, to a proportional price reduction or termination of the contract.

In the event of a product damaged during transport, the customer is invited to promptly inform the seller, attaching photographic documentation of the packaging and the product received, in order to allow the seller to carry out the necessary checks with the courier.

The return of defective or damaged products must be previously authorized by the seller and must take place according to the instructions provided by customer service.

The customer is not permitted to resell under another brand the products or any part thereof, nor any components or accessories included in the product packaging.

The seller is entitled to reject orders placed by the customer if the customer breaches this provision, with reference to any product, or if the seller has reasonable grounds to suspect that the customer has breached this provision in the past.

Oxidation of silver, wear of the plating, signs resulting from normal use of the product or from improper use, as well as damage caused by contact with water, perfumes, cosmetics, detergents, chemical substances, sweat or external agents, shall not be considered conformity defects, unless otherwise provided for by the applicable law.

The customer is invited to consult and follow the product care and maintenance instructions available on the website www.emanuelebicocchi.it. Failure to comply with such instructions may affect the durability and appearance of the product.

For any enquiries, you may contact the Emanuele Bicocchi team by email at orders@emanuelebicocchi.it or by calling +39 055 0513472, Monday to Friday, from 9:00 AM to 4:30 PM CET.

You may also contact customer service via WhatsApp at +39 339 7903621, Monday to Saturday, from 10:30 AM to 7:00 PM CET.

Written communications may be sent to:

EB Jewels S.r.l.
Via A. Manzoni 1
52021 Levane, Fraz. Bucine (AR)
Italy

These General Terms and Conditions of Sale shall be governed by Italian law. For any dispute relating to the interpretation, execution or termination of these General Terms and Conditions of Sale, the court of the place of residence or domicile of the consumer shall have jurisdiction, where provided for by the applicable law. In all other cases, the competent court shall be determined in accordance with Italian law.

The processing of personal data and the use of cookies are governed respectively by the Privacy Policy and the Cookie Policy published on the website www.emanuelebicocchi.it.